Shipping & Return Policy
Shipping Costs
At Truck and Bus Tires, we offer free shipping for all orders placed within Thailand. For international customers, shipping costs will vary depending on your location and the weight of your order. We recommend checking with your local courier service for the most accurate shipping rates.
Order Processing Time
Most orders are processed within the same business day they are received. However, orders placed after our cutoff time may be processed the following day. Please note that not all items listed on our website are available for same-day delivery.
Shipping Times
Shipping Time | Courier Services |
---|---|
3-20 Business Days | Thailand, Singapore, China, EU |
5-25 Business Days | United States, Canada, United Kingdom |
5-25 Business Days | International |
Return Policy
Domestic Returns
You may return any eligible item within 30 days of the delivery date. There is no restocking fee. Refunds will be processed within 7 business days. Returns are at your own expense.
International Returns
Unfortunately, we cannot accept international returns. Please carefully review your order before placing it to ensure accuracy. If you receive a defective or incorrect item, please contact our customer service team for assistance.
Important Notes
- All returns must be in their original condition, with all tags and packaging intact.
- Please contact our customer service team for a return authorization number before returning any item.
- Shipping costs for returns are the responsibility of the customer.
- Refunds will be issued to the original method of payment.
Our Company
Address: Moo 1 CHUM PHAE, KHON KAEN, 40130 Thailand
Email Address: [email protected]
Tel: +66 95 983 1848
Opening Hour: Monday To Friday (7:00 Am – 11:00 Pm) Live Chat And Email Support